Frequently Asked Questions

If you cannot find the answer you are looking for in your FAQ, please contact us at [email protected]

For many great tips on how to use this site, please watch Donna Kato's Making the Most of Your CraftArtEdu Class.

I am having problems viewing the classes. Any suggestions?

The classes should play fine across all common browsers and operating systems. The only technical requirement is a fairly recent version of the Adobe Flash Player. You can download the latest player for free at http://get.adobe.com/flashplayer/ . For best possible viewing experience, we recommend above average internet connections.

If you are experiencing problems such as delays, chopping, freezing or browser crashing, please make sure that you have the latest flash version and are on a stable and fairly good connection. It will also very often help to empty your browser cache.

f you are on a recent flash version, with a good connection, have emptied your cache and still have problems viewing the class, please contact us!

For how long can I access my courses?

Forever. Your access to your CraftArtEdu classes never expires.  You can watch them anytime and as many times you would like. 

Refund Policy:  100% refund if you are not satisfied with your purchase within 30 days of purchase. Refund to be processed within 30 days of noticationAbuse of CraftArtEdu's refund policy, determined by CraftArtEdu, negates the full force of the refund policy. Such determination will result in termination of user's account.

How do I access the class after purchasing it?

Your class is available to view from your account under “My Account."

I am having problems accessing the class handout.

The class handouts are PDF's  If there is an instructor handout for your class, it is available on the View Class page under the class viewer and the description of the class in a section titled Material Links. Just click on the name of the handout and it will open a pdf which you can download to your computer desktop.

Can I become a CraftArtEdu Instuctor?

We are always looking for great instructors. If you are interested in teaching, please send us an email: [email protected] with a description of the media you would like to teach as well as your bio and a link to your website.